Diploma in Reservation & Ticketing - Travel is a business and so demands certain technical skills and product knowledge. TIM has devised a detailed curriculum for this course which includes International Airline & Travel Management, Computerized Reservation System (CRS) Galileo. This will give the student a dual advantage of gaining knowledge useful either in a travel agency or as ground staff at the airport. The CRS system is used widely in all travel agencies / airlines and will give the student an added qualification during placements. Though there are varied occupations, there is one common denominator service. To be able to give the best service, students must have confidence and product knowledge. To inculcate confidence and interpersonal skills in the students, we have developed a CRM (Customer Relationship Management) module which is given absolutely free. This module trains students on how to deal with different types of customers and enhance their communication and interpersonal skills.
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