Diploma in Airline Customer Service

Diploma in Airline Customer Service - This course aims to give you the knowledge and skills for representing the Company on customers, communication with customers and provide general and specific information. You will benefit with knowledge and analysis of the current legal framework and regulations governing various areas of aviation. Also you will be able to apply all the existing regulations and guidelines of the Company. Handling commercial correspondence, keeping of statistics and corrective interventions for improvement of services provided.