Diploma in Ground Handling - Trade-wings Institute of Management, Mumbai

Duration: 2 months DIPLOMA IN GROUND HANDLING Ground handling is a very important function at the airport. It is imperative that airline customer service agents are thoroughly trained to handle passengers and baggage to the satisfaction of their customers. Keeping in mind the great demand for Customer service agents, TIM has designed this course in Ground Handling. Course content • Communication skills – module covers Geography, codes used in travel industry, Travel formalities, Baggage rules, Reservation procedures, Fare construction & Ticketing and Travel Agency Management. • Passenger handling functions and operations – This module deals with check-in procedures, handling of special passengers, emplanement & deplanement policies. • Baggage limitations –This module deals with baggage rules & regulations • Safety & Security regulations – This module deals with abnormal & emergency procedures, dangerous goods regulations and load control consequences. Eligibility 10+2 with a good understanding of written and spoken English Job Opportunities Airline customer service representatives, Airport passenger service agents, Customer handling agents, etc. at the airport.