Diploma in Hospitality Customer Relations

Course Information :

The course is designed to provide focused and specialized framework of education and training for those in the hospitality industry with a responsibility to provide customer care and support. It aims to provide knowledge, understanding and skills required to focus on the development of the major and wider key skills in the customer relations management, service quality, integrated marketing and communications.

Coursework & Assessment :

The course is conducted through lectures, demonstrations, field visits, practical training, and project work. Assessment is by assignments, monthly tests and year-end examinations.

Careers :

Students can look forward to lucrative career opportunities not only within the hospitality industry but also in sectors like financial services, retail and IT enabled services (ITES).