Course Curriculum & Career Overview
Certification Design Process (CDP) - The course is designed to compliment various process frameworks, standards and maturity models, including ITIL, whom describe various integrated processes and controls, but fail to provide step-by-step methods and techniques for actually designing, re-engineering and/or improving those processes.While each describes a set of integrated processes and controls, none provided step-by-step methods and techniques for actually designing, re-engineering and/or improving those processes. Certified Process Design has been developed to fill this gap. The knowledge obtained applies to every Service Management framework, standard and maturity model.