Managing talent with the Human Touch

By Ritu_Mehrotra on Tue, 02 July 2013 at 17:07 IST
Managing talent with the Human Touch

Managing talent with the Human Touch

A new hire, a seasoned and experienced professional, an intern or a contractual employee; due to its nature of work; employee’s roles and responsibilities differ significantly. However, what remains same and common for all its employees is the “Human Touch” rendered by different organizations through its well structured phases of engagement and grooming which gives Talent Management a whole new meaning.

The new mantra complied by the human resource managers these days, is to lead the talent path of its employees from “Good to Great”. The two-fold focus of “addressing problems” and “creating growth” has been central to all the organizational plans and their execution. This has led to a well defined Employee Life-Cycle with expected outcomes formulated clearly at every stage.

The snapshot captures the essence:
An essential pre-requisite to managing talent is acquiring talent and it is the “Recruitment” phase which takes care of that. Hiring after a rigorous process of screening and several interview rounds ensures that only the best talents make it to the firm. Hence, this is achieved through various platforms such as Connexions forum for referrals, Jobvite portal, College and Campus Connects and Partner Eco-Systems. The whole idea behind these initiatives is to create a talented workforce in an organization which is ready to take on any challenge and go that extra mile to achieve the targets.
Once the employee has joined the company, it becomes essential that the feeling of belongingness runs through and deep. The reason being, for any organization to stay focused on its vision and achieve its mission, the employees should find not only their goals but themselves too in sync with the objectives of the company. This is where the crucial aspect of “Engagement” comes in. Establishing a strong cultural, emotional and physical connect lies core to every employee engagement initiative. Just to name a few, activities such as Kid’s Day out, Team outings and lunches, Founder’s Day celebrations, conducted under the employee engagement forum, Live Wire, have not only fostered a long lasting bond with the employees in the various firms but have also increased team camaraderie.

While that is the fun bit, employee engagement tasks to acknowledge exemplary work, effort, intellect and dedication should remain in the fore-front as well. For example, many competitions are conducted internally in the offices through pop-ups on their computers or in other ways, wherein, the awardees receive iPod or iPad as gifts. The outcome of engaging employees is retention of talent and knowledge within the company.

As the life-cycle continues the maturity level of employees increase and so sets in the next phase of “Development”. Mere retention of talent has lesser value if opportunities are not provided to groom the skills learnt. Keeping this in mind, many companies’ designs a range of programs that aim to create internal leaders. With competitions such as Shadow Board and Hi-Pot War Rooms, participants are put to a grueling test of intelligence and practical thinking. The members, in teams as well as individually, propose practical and easy to implement solutions to the jury which comprises the Executive Leadership team. With the presence of iRise and Rotation policies that initiate rotation within job roles and promotions through Internal Job Postings; employees experience a wholesome grooming of talent and skill enhancement.

Giving the necessary chances to develop, gets the employee ready and leads to the last segment which is to “Manage” the groomed employee. By this stage, an employee is capable enough to handle the different tasks assigned. As an incumbent organization, it then becomes important to acknowledge and reward the hard work so that a performance driven culture is fostered.

With such practices in the organizations, an employee goes through key phases and throughout; and thus human touch is never lost. For the strategically designed activities one should ensure that the employee is well supported and hence not struggles but strives to achieve success.

Ritu has over 11 years of experience in various leadership positions across industries which include Retail, Healthcare and most recently IT. She joined Bristlecone in 2010, and has since then been actively contributing to the organization’s growth & helping transform human capital. In her role as the Head of Global HR and Talent Management, Ritu guides strategic programs around education, training, and leadership development. Ritu has executed and lead corporate development initiatives and strategies. Ritu is responsible for all major activities related to HR, recruitments and talent search for Bristlecone in India as well as all across the globe. Before taking on her current role, she was the Director - HR & Talent Management for India, Asia-Pacific & EMEA and Director - Global Recruitments. Prior to joining Bristlecone, Ritu spent several years in Canada in sourcing, supply chain planning & client management roles and has rich experience in starting business units from scratch. Ritu holds a Masters in International Business from IIFT (Indian Institute of Foreign Trade).