Overview
The Diploma in Computer Reservation System is a vocational course designed to train students in managing and operating sophisticated reservation systems used in travel, hospitality, and other service industries. It equips learners with the skills to handle bookings, manage inventory, and provide customer service through various reservation platforms.
Quick Highlights
| Duration | 1-2 Years |
| Level | Diploma |
| Eligibility | 10+2 with any stream |
| Entrance Exam | Varies by institute |
| Avg Fees | ₹ 20,000 - 1,50,000 per year |
| Sarkari Jobs | Available |
Why Study This Course?
Market Demand:
High/10
- Gain practical skills in operating industry-standard reservation software.
- Develop essential customer service and communication abilities for the service sector.
- Become proficient in managing bookings, payments, and customer data efficiently.
- Open doors to a wide range of job opportunities in airlines, hotels, railways, and travel agencies.
Who should study?
This diploma is ideal for 10+2 pass students who are interested in the tourism, travel, and hospitality sectors, possess good communication and interpersonal skills, and are comfortable working with computers and technology to manage bookings and customer information.
Eligibility & Admission
Minimum Qualification:
Successful completion of 10+2 or equivalent examination from a recognized board, often with a minimum aggregate percentage.
Entrance Exams
| Exam Name |
Conducting Body |
| Institute-Specific Entrance Exams |
Various individual colleges and institutions |
| Merit-based Admission |
Various individual colleges and institutions |
Top Institutes
Selection Criteria:
Admission is typically based on merit in 10+2 exams or performance in institute-level entrance tests and interviews.
Government Hubs
| Government Institutes |
| Indian Railways Catering and Tourism Corporation (IRCTC) Training Centers |
| State Technical Education Boards' affiliated polytechnics |
| National Council for Hotel Management and Catering Technology (NCHMCT) affiliated institutes |
Notable Private Hubs
| Government Institutes |
| Frankfinn Institute of Air Hostess Training |
| Aptech Aviation & Hospitality Academy |
| Universal Institute of Travel and Tourism Management |
| NIIT |
Top Cities Offering This Course
Delhi
Mumbai
Bengaluru
Chennai
Kolkata
Hyderabad
Chandigarh
Pune
Career Opportunities
Private Sector Scope
Top Industries: Airlines,
Hotels and Hospitality,
Travel Agencies,
Tour Operators,
Online Travel Portals,
Railway Reservation Centers
| Role | Industry | Key Skills Required | Average Starting Salary (Monthly) |
| Reservation Agent | Travel Agencies, Airlines | CRS/GDS proficiency, customer service, communication | ₹ 18,000 - 30,000 |
| Ticketing Executive | Airlines, Travel Agencies | Fare calculation, ticketing software, attention to detail | ₹ 20,000 - 35,000 |
| Front Desk Executive | Hotels | Hotel CRS, guest relations, booking management | ₹ 15,000 - 25,000 |
| Customer Service Associate | Online Travel Portals | Problem-solving, communication, system navigation | ₹ 17,000 - 28,000 |
Government Sector Jobs
Graduates are eligible for exams conducted by:
Indian Railways,
Airports Authority of India (AAI),
State Transport Corporations
| Post | Recruiting Body | Typical Responsibilities |
| Reservation Clerk | Indian Railways | Handling train ticket bookings, cancellations, and inquiries. |
| Counter Staff | State Transport Corporation | Managing bus ticket bookings and customer queries. |
| Airline Ticketing Agent | Airport Authorities / Government Airlines | Assisting passengers with flight bookings and related services. |
IndCareer Editorial Take
Ideal Candidate:
A candidate who is polite, articulate, patient, detail-oriented, and has a knack for technology and customer service. An interest in travel and diverse cultures is a plus.
Critical Checks before Admission:
- Verify the accreditation and recognition of the institute by relevant educational bodies.
- Check for mandatory hands-on training with actual GDS software.
- Inquire about internship opportunities and placement assistance.
- Compare the syllabus with industry requirements and job roles.
Common Misconceptions:
Some may believe this is solely about booking tickets, but it involves complex system management, customer relations, problem-solving, and understanding industry regulations. It's not just a clerical job but a service-oriented role.
State-Specific Note:
Availability and quality of courses may vary. Institutes affiliated with state technical boards or tourism departments are often more reliable. Check for local demand for CRS professionals in specific regions.
Content Accuracy: This content is
curated by experts and verified against current educational standards. While we strive for
accuracy, fees and admission criteria may vary by institute. Please verify with official
sources.
